Our Return Policy
For all full-priced orders (including offer codes), Moodeys offers you the right to return items within 60 days. Meaning you have 60 days after receiving your item to request a return.
All items within the original delivery have to be returned to us otherwise deductibles will be made. This means unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please log into your account to initiate.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
Once your return is received, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you have not received your refund past this date, please contact us at support@mymoodeys.com.
Business Address: Unit 5 Imperial Court, Laporte Way, Luton, England, LU4 8FE
Email: support@mymoodeys.com
If you wish to return an item, please click the 'initiate a return' link on our returns page and instructions will be emailed to you.
Your mood is the most important thing to us. We want you to be happy with your Moodeys purchase if, for whatever reason you're not satisfied please use our contact form or send an email to our concierge team at support@mymoodeys.com.